Freight Forwarders and Logistics companies organize the shipping, transportation, and logistics part of the international trade by using carriers and their agents’ facilities. They also provide all related services like customs brokerage, packing, storage, trade documentation, and many more.
Since Freight forwarders and Logistics companies use 3rd parties’ facilities to perform their services, their job involves lots of communication, collaboration, information, and document sharing between multiple parties.
Freight forwarders and Logistics companies should communicate and collaborate appropriately with their foreign agents (they are also freight forwarders and Logistics companies) to perform freight forwarding services outside of their country. Any miscommunication or poor collaboration with foreign agents can affect the quality of service that freight forwarders perform.
FFAC (Freight Forwarding Agency Collaboration) is a term that includes all communication, collaboration, and document sharing between freight forwarders about freight and service rate enquiries, agreements, shipment handling, and payments.
FFAC naturally is challenging since it is a business-to-business activity between companies that are not in the same country and most of the time do not speak the same language. Other challenges are the variations in logistics, regular practices and terminologies, time zone differences, and on-time updates about shipment events and status in different countries.
Freight forwarders must use appropriate communication and collaboration tools for FFAC to minimize these challenges.
The most common tools used by freight forwarders for FFAC are email and instant messaging applications like WhatsApp, WeChat, Skype, etc. For every single shipment, freight forwarders exchange around 50 emails and instant messages with their foreign agents to prepare the best rate and eventually get a shipment done.
Organizing and managing scattered information and documents in emails and instant messaging applications need lots of manual works that reduce productivity and increase mistakes and errors. This fact makes handle a considerable number of inquiries and shipments challenging.
Additionally, unstructured communication tools like email and instant messaging applications cannot provide clear visibility on the process and neither valuable business reports.
Freight Collab is an online collaborative freight forwarding agency platform that makes global Freight Forwarding Agency Collaboration (FFAC) scalable, organized, and productive.
Freight Collab enables freight forwarders to exchange enquiries, make agreements, share documents, and communicate with their agents in an online collaborative platform.
It helps freight forwarders to scale and organize their agency activities and collaborate with their agents for a large number of enquiries and shipments without losing track of them.
Also, in Freight Collab, all documents, information, and communication about each enquiry or shipment saved and organized in its related enquiry or shipment files that makes retrieving the information or documents very simple.
Freight forwarders should register in the Freight Collab application and invite their agents. upon confirmation of invitations, they can enjoy FFAC in the Freight Collab platform.
Freight Collab makes freight forwarders strengthen their relationship and help them use each other’s maximum potential to develop more business opportunities.